SECURITY WHITEPAPER
SECURITY WHITEPAPER
Data Backup and Disaster Recovery
SYSTEM RELIABILITY AND RECOVERY
Y Soft is committed to ensuring the availability of our systems by using commercially reasonable efforts to meet a Service Uptime of 99.9 % for our Services in each calendar month . Please reference to our Service Level Agreement for more details .
Additionally , we provide real-time updates and historical data on system status and security via Y Soft ’ s status site .
All Y Soft product services are built with full redundancy . Server infrastructure is strategically distributed across multiple distinct availability zones and virtual private cloud networks within our infrastructure providers , and all web , application , and database components are deployed with a minimum of n + 1 supporting server instances or containers .
DISASTER RECOVERY
Y Soft maintains a disaster recovery plan that is tested quarterly as a part of our ISO27001 controls . Our Recovery Point Objective is maximum 24 hours and SLO for Recovery Time Objective , RTO is 90 min .
BACKUP STRATEGY
SYSTEMS BACKUP
Systems are backed up regularly with established schedules and frequencies . Several days ’ worth of backups are kept for any database in a way that ensures restoration can occur easily . Backups are monitored for successful execution , and alerts are generated in the event of any exceptions . Failure alerts are escalated , investigated , and resolved .
Data is backed up daily to their local region . Additionally , backups are copied periodically to off-site locations in the event of a primary regional outage . Monitoring and alerting are in place for replication failures and triaged accordingly . During the restore tests , we use a checklist to determine all the items that need to be tested to confirm that the DR test was successful .
All production data sets are stored on a highly available file storage facility like Amazon ’ s S3 .
PHYSICAL BACKUP STORAGE
Because we leverage public cloud services for hosting , backup , and recovery , Y Soft does not implement physical infrastructure or physical storage media within its products . Y Soft does not generally produce or use other kinds of hard copy media ( e . g ., paper , tape , etc .) as part of making our products available to our customers .
BACKUP
PROTECTIONS
By default , all backups are encrypted and protected through access control restrictions on Y Soft product infrastructure networks and access control lists on the file systems storing the backup files .
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